Offey's Customs in Newark, OH Closed now

Reviews about Offey's Customs

• ★ ☆ ☆ ☆ ☆

  April 12, 2019, by pshanaberg
  The worst! They don't even deserve 1 star based on my experience. I had been so bummed when Columbus Car Audio left and was so happy to see someone else finally move in. I explained exactly what I needed over the phone - they didn't carry what I wanted so I asked to have an Alpine Apple car play unit installed in my Honda Element converted for wheelchair use (automatic ramp etc.) They assured me it would not be a problem so I made an appointment. When I got there they were very friendly and I was very excited as I reminded them to make sure they didn't disconnect anything to do with the automatic ramp. "No problem, no need to go near any of that." I waited over 3 hours but didn't mind the wait. When they were finally done the ramp was not working so they had to reconnect that. First it would go down but not up then up but not down. Half way to Heath I realized there was no heat. I went back and they had to come out to reconnect it. I asked them to please get it out of demo mode for me and he poked around a bit with no luck and told me I just had to read the directions. I told him it seemed pretty clear that something was wrong based on what he did that wasn't working and he assured me - quite arrogantly - that everything was done correctly I just needed to read the instructions and refused to help me anymore. After calling Alpine it became crystal clear the installation had NOT been completed which was why the settings button wasn't operating. There needed to be some connection between the emergency brake and the unit to operate the settings. While trying to work that out my emergency brake locked and could not be released. When I called to explain what happened the next day, while my car was in the shop to get the emergency brake released after waiting for AAA for 3 hours, I could not believe how rude they were - both the tech and who ever answered the phone. Then they hung up on me! When I called back they would not even pick up. Unreal! Bad enough they screwed up. Worse that they were so unbelievably rude about it - not the slightest accountability or apology. I ended up taking it to Columbus Audio anyway and it cost me $100. to correct their mistake. I wouldn't trust them with anything.